A step-by-step guide to connecting your home

Step 1

Check your address to see if the nbn™ broadband access network is available at your premises

If the nbn™ broadband access network is available at your address.

Contact a phone or internet provider and choose a plan that suits your needs. There is no need to contact nbn directly.

If the nbn™ broadband access network is not yet available at your address.

You can stay informed by registering for email updates. We'll let you know when your home is ready to connect. Keep in mind once you receive confirmation to switch, you will have approximately 18 months to move before the existing network is switched off.*

Step 2

Before you connect

You may need to consider a few things before making the switch to the nbn™ access network:

Some existing services may be affected

The rollout of the nbn™ access network involves new technologies which some existing devices may not be compatible with such as Medical alarms, autodiallers or emergency call buttons. Contact your device provider to find out if your alarm or device will work when connected to the nbn™ access network, and what alternative solutions are available.

Make sure you also register your devices with nbn. Registering helps nbn identify premises where support may be needed to help minimise a break in service.

Other things to consider

In some instances, switching may not be so straight forward. This includes new developments, granny flats, out-buildings and complex installations - particularly those that require trenching or additional cabling.

Step 3

Choose a provider and order a plan

You won’t be connected automatically, so contact your preferred phone or internet provider to discuss your requirements and select the most appropriate plan for your needs.

It’s a good idea to switch well before your disconnection date to allow time for your order to be processed, and installation if applicable.

Find out if Australia's new broadband access network is available in your area

*nbn is a provider of wholesale speeds to phone and internet providers. Your experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside our control (like your equipment quality, software, broadband plans, signal reception and how your service provider designs its network). Speeds may be impacted by network congestion on nbn’s Fixed Wireless network, including during busy periods. Satellite users may experience latency. nbn™ wholesale speed tiers available to your provider vary depending on the access technology in your area.