The Sky Muster™ satellite service delivers the nbn™ broadband access network to homes and businesses in regional and remote Australia, via two state-of-the-art satellites. So, people across mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and the Cocos (Keeling) Islands can now enjoy nbn™ powered plans through Sky Muster™ satellite providers.
As well as the roof satellite dish installed on the home or business, Sky Muster™ satellite connections also require an nbn™ supplied modem to be installed at the point where the cable from the satellite dish enters the premises. This device requires power to operate, and can only be installed by an approved nbn™ installer or provider.
To get the best experience, check your address and talk to your provider about the nbn™ powered plans available in your area, as well as the actual speeds you can expect to experience, particularly during peak times like the evening.
The actual speeds you experience will be affected by many factors including; weather conditions, how your provider configures their network and manages traffic (particularly during peak periods when more people are online), the nbn™ powered plan you choose, the performance of your modem, Wi-Fi, cabling, and other devices at your premises.
Consider the number of users and types of applications within your household or business. If you have many users and many devices, and you plan to do things like stream video on a regular basis, you should discuss your speed options with your provider to work out the best nbn™ powered plan to suit your needs.
The nbn™ Sky Muster™ satellite service Fair Use Policy is in place to help ensure fair access to the service – especially during peak usage times. This Fair Use Policy applies between nbn and the provider.
Your provider will likely have a separate Fair Use Policy which applies to your premises – as satellite capacity is a limited resource. Some providers may have less capacity, which may not be noticed during off-peak times. But during peak hours, when there is more traffic, congestion may occur if your provider does not have enough network capacity- this can lead to slower speeds and the occasional 'buffering'.
The satellite dish may alternatively be mounted on your roof or gutter.
Sky Muster™ satellite services can deliver a range of wholesale speeds.
Remember that the actual speeds you experience will be affected by many factors including; weather conditions, how your provider configures their network and manages traffic (particularly during peak periods when more people are online), the nbn™ powered plan you choose, the performance of your modem, Wi-Fi, cabling, and other devices at your premises.
Read more about the factors that can affect your internet experience.
These considerations may help if you’re experiencing performance or speed issues on your Sky Muster™ satellite service:
• Networking equipment: Check the quality of your networking equipment, for example, a better router/modem could improve your experience.
• Wi-Fi signal strength: Wi-Fi modems can vary in signal strength, so it’s best to check with your provider if the modem that they’ve supplied meets your performance expectations.
• Where you position your Wi-Fi modem: Other electronics can impact your Wi-Fi signal – mobile phones, microwaves and TVs rely on radio signals. Having your router placed as far away from these devices as possible can help.
• The number of devices online at the same time: If you regularly have many users and devices actively online at the same time, and stream videos on a regular basis, ask your provider about whether a plan based on a higher wholesale speed tier is available.
• Network congestion: How your provider configures their network and manages traffic (particularly during peak periods when more people are online) can have an effect on your internet experience – particularly during peak usage times. Ask your provider how they approach their congestion during peak times to help you to understand what’s right for you.
If you’re still experiencing issues with your nbn™ service, you’ll need to chat with your provider for further assistance.
Read more on optimising your experience at home.
The existing copper lines and services at your premises will not be altered or changed by an nbn™ Sky Muster™ satellite installation.
In Sky Muster™ satellite areas, premises will have the choice to keep their existing phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ access network through a preferred phone and internet provider – connecting your new phone via the nbn™ supplied equipment. Your provider can assist with your phone and internet services.
Read more about the services that may be affected.