New developments FAQs
What would you like to learn more about?
Early planning and application process
Before submitting a new development application online, it’s important to consider:
How the nbn™ broadband access network fits into your construction plan
nbn requires you to apply at least six months before any civil works commence. This period allows you adequate time to go through our application process and it also allows nbn time to plan and provide the nbn™ access network infrastructure.
Government policy and charges
In accordance with the Australian Government’s Telecommunications Infrastructure in New Developments policy (TIND), a developer contribution charge is applied per premises. Other additional charges may also apply.
What you’ll need before applying
You’ll need development details, premises or stage details, a communications or development plan, and contact details.
Government policy and charges
As outlined in the Australian Government’s Telecommunications Infrastructure in New Developments Policy (TIND), we are required to charge the phone or internet provider a one-time user contribution of $300 (inc. GST).
It is up to your provider to on-charge this amount at their discretion. Any disputes should be made through your provider. We have a process established with providers to deal with cases where the charge has been incorrectly applied.
In what circumstances does the new developments end user charge apply?
We intend to apply the charge to all new Location IDs within the site boundary of a new development, including new developments in brownfields areas. This is consistent with our current methodology of identifying new development sites. We impose the charge to phone or internet providers to the first connect order to be completed for any new development location. The charge will apply to all technology types.
A change in technology to service a location will not impact whether the charge is applicable. Information related to the new developments end user charge will be loaded into the relevant databases on a daily basis to ensure updated information for the location is available to providers – so that a location is not double charged.
In accordance with the Australian Government’s policy, nbn is required to recover cost of deploying the nbn™ access network infrastructure by applying a developer contributions charge per premises.
The developer contribution charges only apply to developers and builders. It is a flat rate charged for a:
- Single Dwelling Unit (SDU): $600 inc. GST per premises
- Multi Dwelling Units (MDU): $400 inc. GST per premises
The backhaul contributions may apply for medium to large developments if the nbn™ access network infrastructure required to connect the development is not available. The backhaul contributions are:
- nbn™ access network backhaul already available – no charge
- Backhaul contribution of up to $1,000 per premises – up to 50% of costs
- Backhaul contribution of more than $1,000 per premises – up to 100% of costs over $1,000
As outlined in the Australian Government’s Telecommunications Infrastructure in New Developments Policy (TIND), nbn is required to charge the phone or internet provider a one-time user contribution of $300 (inc. GST).
It is up to your provider to on-charge this amount at their discretion.
Any disputes should be channeled via your phone or internet provider. nbn has a process established with providers to deal with cases where the charge has been incorrectly applied.
Design, build and install
The current version of the nbn™ guidelines for the Lead-in Conduit (LIC), pit and pipe, or pathway build process can be found on the nbn website.
If you are unsure which build guidelines to follow, refer to the confirmation email for your development application.
Yes, you can work with an nbn™ trained New Developments supplier or a contractor of your choice.
Working with an nbn™ trained supplier
nbn™ trained suppliers use their nbn™ New Developments training to help ensure that new development designs and installations are built right first time and to the correct standards, helping to fast-track the certification process and get works underway sooner.
Working with a contractor of your choice
If you would like to work with a contractor of your choice, you must ensure that all works are installed following nbn™ guidelines, and if applicable, in accordance with the provisions of the developer agreement and approved pre-construct design. It is recommended that the developer requests the contractor to provide evidence of the necessary licenses to install telecommunications infrastructure.
nbn™ connection box (aka, NTD) pre-installation request
A pre-installation request for nbn™ supplied equipment, or the nbn™ connection box (formally referred to as a NTD – Network Termination Device), can be submitted by developers, builders, authorised representatives on behalf of a developer/builder, or the owner or occupier of a new development.
The person making the request needs to have the authority of the owner and any other occupier to request the pre-installation, and to give certain other waivers and commitments. The occupier will place an order for phone and internet independently with their preferred phone or internet provider once the installation is complete.