An nbn™ Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the nbn™ broadband access network. This connection is typically used in circumstances where the distance between premises can be many kilometres. Data travels from a transmission tower located as far as 14 kilometres, to an nbn™ outdoor antenna that has been fitted to the premises by an approved nbn™ installer.
Fixed Wireless connections also require an nbn™ connection box to be installed at the point where the cable from the nbn™ outdoor antenna enters your premises. This device requires power to operate, and can only be installed by an approved nbn™ installer or phone and internet provider.
For the best experience, check your address and contact your preferred phone and internet provider about an nbn™ powered plan. It’s a good idea to ask about the options that are available to your premises.
Consider the number of users and types of applications within your household or business. If you have many users and devices and you do things like stream video on a regular basis, you should discuss higher speed options with your provider. They can recommend the best nbn™ powered plan for you.
For more information on choosing the installation location for your nbn™ Equipment, and other advice like migrating business services, download the Fixed Wireless connect kit below.
The nbn™ connection box shown is designed for use inside the home and business. If your installation requires an external nbn™ connection box your device will differ to the one shown above.
Before your installation appointment, you will need to think about where you want the nbn™ connection box to be installed inside your house.
Pick the best location using this checklist:
● Reasonably close to a power point.
● A cool, dry, ventilated area (nbn™ equipment cannot be installed in a damp or wet area such as; a kitchen, bathroom, laundry, or under a window that opens).
● Away from busy areas where it may be knocked or damaged.
● Somewhere easy for you to see and check the indicator lights.
● In the same building as the main electric meter box or distribution board (i.e. not in a separate detached garage or outhouse).
Whilst the nbn technician will try to accommodate your choice of location, some environmental factors such as complex walls, distance to power sources and proximity and accessibility to the exterior antenna may prevent installation in this location. Try to choose an alternative location if your preferred location is not viable and discuss the options with your allocated installer.
Fixed Wireless services can deliver wholesale download speeds of up to 25-50Mbps (megabits per second), and wholesale upload speeds of up to 5-20Mbps.
Your actual speeds will be affected by many factors including; how far away your premises is located from the transmission tower, how your provider configures their network and manages traffic (particularly during peak periods when more people are online), equipment quality, software, signal quality, the plan you choose from your RSP, the performance of your modem, Wi-Fi, cabling, and other devices in your premises.
Talk to your provider about the broadband speed plans available in your area. You should ask them about the actual speeds you can expect to experience when you switch to an nbnTM powered plan – particularly during peak times like the evening.
Read more about understanding speed and how it affects you.
These considerations may help if you’re experiencing performance or speed issues on your Fixed Wireless service:
If you’re still experiencing issues with your service over the nbn™ access network, you’ll need to chat with your provider for further assistance.
Read more on optimising your experience at home.
The existing copper lines and services at your premises will not be altered or changed by connecting to a service over the nbn™ Fixed Wireless network (or Sky Muster™ satellite).
In Fixed Wireless (or Sky Muster™ satellite) areas, premises will have the choice to keep their existing phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ access network through a preferred phone and internet provider – connecting your new phone via the nbn™ supplied equipment. Your provider can assist with your phone and internet services.
Read more about the services that may be affected.
A premises’ eligibility for either service technology (Fixed Wireless or Sky Muster™ satellite) is subject to it first successfully passing a Fixed Wireless signal test. If the premises fails the test, it may then be considered for a Sky Muster™ satellite eligibility test.
It’s important to note that if a premises is eligible to receive a service over the Fixed Wireless (or Fixed Line) network, it will not be eligible for Sky Muster™ satellite.
If you need to have equipment or cables relocated, you’ll need to contact your provider so that they can advise you of the cost, and arrange for a technician to move the equipment.
Things to consider for the new location of the nbn™ equipment:
You are responsible for the cost of relocation.
* Services provided over the nbn™ network will be replacing phone and internet services provided over most of the existing landline networks, including copper and the majority of HFC networks within the fixed line footprint. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. For more information, visit www.nbnco.com.au/switchoff or call 1800 687 626.