Check your address to get information specific to your home or business. This is the best way to find out exactly what services will be affected at your address.
If you are in an area where the existing network will be switched off, we will notify you by direct mail that the new network is ready and advise the date on which the old network will be switched off. Therefore, to keep using a fixed line home phone and internet you will need to move those services to the nbn™ network.
Moving to the nbn™ network is not automatic and the following services will be permanently disconnected if you do not arrange to move them to the nbn™ network before the advised date.
The switch off only affects the above services. If your phone or internet is already provided over another fibre network, such as a network provided by your building owner, private enterprise network, health or education network, or a cable network that's not owned by Telstra or Optus (such as TransACT – excluding ACT customers being migrated to the nbn™ network, OptiComm, Pivit or others), they should continue operating unless your provider advises otherwise.
We suggest you prepare before calling your preferred provider so you can discuss all your requirements before ordering your services and booking an installation. Your service provider will be able to advise you, discuss the options and the range of competitive nbn™ plans that they have to offer. After notification that you can switch to the nbn™ network, you will have 18 months to move your services to the new network before the existing network is switched off. We will send you reminders, but we highly recommend switching well before your disconnection date as it may take time to process your order.
If you subscribe to Foxtel Pay TV and it’s provided over satellite or Telstra Cable, it will not be switched off as part of the nbn™ rollout. If you access any Foxtel services via the internet (for example, through an Xbox 360/PC/tablet/smartphone/smart TV), you will need an internet connection in line with Foxtel’s minimum requirements.
The only other exceptions to the switch-off are a set of specialised services mainly used by businesses such as as ISDN lines (which are commonly used for PABXs and some EFTPOS terminals), or phone or internet services that are already provided over fibre, or through a network provided by a building owner, or a cable internet network that's not owned by Telstra or Optus (such as Pivit or OptiComm).
* The nbn™ is replacing most of the traditional landline networks for phone and internet services, including copper and the vast majority of HFC networks. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider.