Check your address to get information specific to your home or business. This is the best way to find out exactly what services will be affected at your address.
In many cases the nbn™ network will replace the existing phone and internet network. If you are in an area where the existing network will be switched off, we will advise you of that date. Be sure to check your address to get the most up to date switch off information. To keep your phone and internet working after the switch off date you will need to contact your preferred phone or internet provider to order an nbn™ plan. We suggest you place your order well before the switch off date, as devices that rely on a phone line can be impacted.
The rollout of the nbn™ network will involve new technologies and some existing devices may not be compatible with these at all times.
You should talk to your equipment provider about whether your device will work when connected to the nbn™ network and what alternative solutions are available if it doesn't. Certain devices, including those of that are safety-critical such as medical alarms, may not be compatible with the nbn™ network at all times (including, but not limited to, during a power blackout). The link below contains more information:
nbn has committed to support service providers who provide priority assistance service to customers with diagnosed life-threatening medical conditions. We will aim to provide the same connection and fault rectification times that customers registered for priority assistance currently receive.